PRESCRIBED SOLUTION: Revenue Collection Solution
IMPLEMENTATION TIMELINE: 6 Weeks
SKILLS REQUIRED: Process Optimization| Software Design| Solution Support
A system was designed to integrate their accounting software with our intelligent SMS gateway to allow messages to be sent out to clients containing their, account information, balances and due dates. The system was designed to send template messages with viable information triggered by upcoming and past due dates. So a client who had a bill due on the 15th of June would receive a personalized message 5 days before the payment becomes due saying something like “Hi Mr Brown, your account balance account of $10,000 is due on the 15th of June, please make payment to avoid disconnection. Please disregard if payment has already been made.” Follow up messages would be sent for delinquent customers customized to the company’s communication policy.